Legal information and customer agreements.

Website terms

Terms of Service

Agreement and eligibility

These Terms of Service govern use of this website and purchases from McBride Restaurant Consulting LLC ("McBride"). By using the website, submitting a booking, accepting an agreement, or completing a purchase, you agree to the terms incorporated into that action. You must be at least eighteen years old and legally able to enter a binding agreement.

Offers, bookings, and payment

The one-time consultation is a thirty-minute fit call costing $82.50. A requested appointment is not confirmed until the consultation terms are accepted, payment succeeds, and McBride confirms availability. Recurring operator-support plans require acceptance of the Consulting Services Agreement, Recurring 28-Day Payment Authorization and Prorated Refund Addendum, and applicable Statement of Work. PayPal charges onboarding and the first period when the plan begins, then the stated amount every 28 days for a fixed number of charges. Each fixed-term plan ends automatically after its final charge and does not renew indefinitely. This website does not receive or store complete payment-card credentials.

You agree to provide accurate contact, order, and payment information. McBride may reject or cancel an order affected by an obvious pricing error, suspected fraud, unavailable service, unlawful request, or material misrepresentation. If McBride cancels a paid order without customer breach, the unused payment will be refunded.

Service-specific terms

The paid fit call incorporates the One-Time Consultation Terms. Paid consulting incorporates a signed Statement of Work and the Consulting Services Agreement. Fixed-period consulting also incorporates the Recurring 28-Day Payment Authorization and Prorated Refund Addendum. Coaching purchases incorporate the Coaching Terms. Digital-product purchases incorporate the Digital Product Terms and License. If these general website terms conflict with a service-specific agreement, the service-specific agreement controls for that purchase.

Acceptable use and intellectual property

The website, brand, copy, designs, checklists, templates, methods, and downloadable materials belong to McBride or its licensors. You may not interfere with the website, bypass purchase controls, copy or scrape content for resale, impersonate another person, submit unlawful material, introduce malicious code, or use McBride materials beyond the license granted for the purchase.

Third-party services

The website may link to or embed PayPal and other third-party services. Their availability, security, privacy practices, and terms are controlled by those providers. A link does not make McBride responsible for a third party's acts or systems.

Disclaimers and liability

The website is provided on an "as is" and "as available" basis to the fullest extent permitted by law. McBride does not guarantee uninterrupted access, error-free operation, or a particular business, financial, employment, or management result. Service-specific warranty disclaimers and liability limits apply in addition to this section.

To the fullest extent permitted by law, McBride is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from website use. McBride's aggregate liability for a website-only claim will not exceed the amount paid for the purchase giving rise to the claim. Limits do not apply where prohibited by law or to fraud, gross negligence, or willful misconduct.

Changes, suspension, and governing law

McBride may update these website terms prospectively by posting a new version. The version accepted for a completed purchase remains attached to that acceptance unless the parties agree otherwise. McBride may suspend website access to protect users, comply with law, prevent fraud, or maintain the service. Washington law governs, and court proceedings must be brought in an eligible small-claims court or a state or federal court located in King County, Washington.

Information practices

Privacy Policy and Cookie Disclosure

Information collected

McBride collects information you provide when requesting the free guide or requesting or purchasing services, including your name, business or restaurant name, email, phone number, role, booking date and time, goals or coaching topic, selected offer, quantity, email consent status, and other information you enter. To prepare PayPal checkout and temporarily reserve an appointment, the website may retain a payment-pending record containing the signer, contact and order details, selected terms versions, terms snapshot, acceptance identifier, and limited technical information for up to twenty-four hours; an unpaid record is not a confirmed booking or effective acceptance. After payment succeeds, McBride records the successful-payment timestamp and may retain the completed transaction record. Fixed-period records may also include the setup fee, recurring charge, fixed charge count, maximum plan total, enrollment and renewal dates, cancellation date, unused days, refund calculation, PayPal subscription and transaction identifiers, receipts, executed Statement of Work, delivery record, and associated private client folder. When a paid-file link is requested, McBride may also record the acceptance and file identifiers, file hash, recipient and order identifiers, request timestamp, IP address, browser user-agent information, response status, and access outcome. The download token itself is not included in this access log.

PayPal separately collects and processes payment credentials and transaction information. McBride may receive payment confirmation, payer contact information, amount, status, and transaction identifiers from PayPal, but does not store complete card or bank-account credentials on this website.

How information is used

Information is used to deliver requested resources, send restaurant-operations emails when you expressly consent, process bookings and purchases, deliver digital products, provide consulting or coaching, record contractual consent, communicate about orders, verify and troubleshoot paid-file delivery, prevent fraud or unauthorized access, document fulfillment, handle cancellations or disputes, maintain tax and business records, improve the service, and comply with legal obligations.

Disclosure

McBride may disclose information to payment processors, hosting and technology providers, professional advisers, and other service providers that reasonably need it to perform work for McBride. Information may also be disclosed with your direction, to comply with law or legal process, to investigate fraud or misuse, to protect rights or safety, or as part of a sale or reorganization of the business. McBride does not sell customer personal information.

Cookies and similar technology

The website uses essential browser storage and technical data needed for booking flow, security, agreement acceptance, and website operation. PayPal may set its own cookies or similar technologies when its hosted payment features load. This site does not currently use advertising cookies or sell data for cross-context behavioral advertising. If analytics or advertising technology is added later, this disclosure and any required consent controls will be updated before use.

Retention and security

McBride retains agreement acceptances, order records, invoices, paid-file access logs, and related business records for up to seven years after the transaction or end of the customer relationship when reasonably needed for tax, accounting, delivery verification, contract, fraud-prevention, dispute, or legal purposes. Inquiry and booking information that does not lead to a purchase may be kept for up to two years unless a longer period is reasonably necessary. Free-guide subscriber records may be retained while subscribed and afterward as needed to preserve unsubscribe status and consent history. McBride uses reasonable administrative and technical safeguards, but no internet system can be guaranteed completely secure.

Your choices

You may request access, correction, or deletion of personal information by emailing josh@jmcbrideresturantconsulting.com. McBride may verify the request and may retain information required for legal, tax, security, contract, dispute, or suppression-list purposes. Every restaurant-operations marketing email includes an unsubscribe link, and you may also request removal by email. This website is not directed to children under eighteen and McBride does not knowingly collect their information through these services.

Purchase policies

Refund and Cancellation Policy

One-time consultation

The thirty-minute fit call costs $82.50 and must be paid before confirmation. With at least twenty-four hours' notice, the customer may reschedule once without charge or cancel for a full refund. Cancellations with less than twenty-four hours' notice, no-shows, or arrival more than ten minutes late are nonrefundable except where required by law or where McBride agrees otherwise. If McBride cancels and cannot reasonably reschedule, the consultation fee will be refunded.

Fixed-period consulting plans

One period is exactly 28 consecutive calendar days. Once-per-period support is $660 onboarding plus $330 per period; fixed totals are $1,650 for 3 periods, $2,640 for 6 periods, or $4,620 for 12 periods. Weekly support is $660 onboarding plus $1,320 per period; fixed totals are $4,620 for 3 periods, $8,580 for 6 periods, or $16,500 for 12 periods. Each finite plan ends automatically after its final charge. A client may cancel future charges at any time. If cancellation occurs during a paid period, the refund equals the current period charge multiplied by unused whole days and divided by 28. The onboarding fee is refundable before onboarding begins and earned once onboarding begins, except as required by law or for McBride's material failure. The complete rules appear in the Recurring 28-Day Payment Authorization and Prorated Refund Addendum.

Manager workshops and implementation days

Manager Workshops cost $330 for two hours, $495 for three hours, or $660 for four hours. A Restaurant Implementation Day of up to eight hours costs $1,320. Each is paid in full before confirmation. With at least twenty-four hours' notice, the client may reschedule once without charge or cancel for a full refund unless the Statement of Work states a different client-specific rule. Late cancellations and no-shows are nonrefundable except where required by law or where McBride agrees otherwise. These one-time services do not renew automatically.

Travel and additional work

In-person service can be arranged anywhere when the client approves the travel estimate. The first sixty minutes of travel in each direction from 11829 NE 131st Pl, Kirkland are included. Every additional driving, scheduled-flight, rail, or destination-ground-transportation minute is $2.75, equivalent to the $165 consulting rate. Pre-approved airfare, lodging, parking, tolls, rental vehicles, and similar direct expenses are additional. The Statement of Work records the assumptions and approval before travel is booked.

Digital coaching

Coaching may be rescheduled once or canceled for a full refund with at least twenty-four hours' notice. Requests received less than twenty-four hours before the session are nonrefundable and may be rescheduled only at McBride's discretion. A participant more than fifteen minutes late may be treated as a no-show, and late arrival does not extend the scheduled end time.

Digital products

Digital-product sales are final after the file or access link is sent, downloaded, or accessed because the product can be copied immediately. Exceptions apply to duplicate charges, delivery of the wrong product, a materially corrupted file that cannot be replaced within a reasonable time, or a refund required by law. Delivery or file problems must be reported within seven days after purchase.

How to request a cancellation or refund

Email josh@jmcbrideresturantconsulting.com with the customer name, order email, purchased service or product, booking date when applicable, PayPal transaction information, and the requested resolution. Approved refunds are returned through the original payment method and may take additional time to appear because of payment-processor or financial-institution timelines.

Scope boundaries

Coaching and Consulting Disclaimers

Manager coaching

Digital coaching is educational professional-development guidance for restaurant managers. It is not therapy, crisis counseling, medical care, legal advice, accounting or tax advice, employment-law advice, a formal human-resources investigation, or regulatory-compliance advice. The participant remains responsible for workplace decisions and should use qualified professionals or emergency resources when the situation requires them. Coaching communications are private but are not legally privileged.

Restaurant consulting

Consulting provides operational observations, analysis, recommendations, and planning based on information supplied by the client. McBride does not act as the restaurant's attorney, accountant, employer, manager, food-safety certifier, insurer, or fiduciary. The client controls implementation and remains responsible for employment, wage-and-hour, food-safety, licensing, privacy, financial, and other legal compliance.

No guaranteed results

McBride does not guarantee revenue, profit, labor savings, food-cost savings, sales growth, employee retention, promotion, conflict resolution, or any particular result. Restaurant and management outcomes depend on implementation, staffing, market conditions, customer demand, vendor performance, accurate inputs, applicable law, and other factors outside McBride's control.